INVEST IN US
Start Here

FAQs

How do I take the cover off, and put it back on?

Removing the cover

  • Hold your BusyBox in one hand, leave it on the mount, or place it on a table (on it’s back side).  With your other hand, push gently on one end of the message window with your pointer finger and pull away with your thumb and fingers.  We find that being on one end or the other helps to pivot the cover off. This takes less force.
  • While you’re pushing on the message, reach for the edge of the cover and pull it off. When all done with a bit of practice, the cover will come right off without much binding on the device itself.

Putting the cover back on

  • To put your cover back on, line up the magnets, and gently move the cover closer to the BusyBox.  The magnets will do all of the work once you get close enough.

[PRO TIP]  The cover will bind if you don’t align things well.  The magnets are strong to hold the cover on during an accidental door slam. If you find the BusyBox and cover not aligning easily, it means the magnets are not taking hold at the same time.  Try to keep the cover parallel to the BusyBox.

Removing the cover

  • Hold your BusyBox in one hand, leave it on the mount, or place it on a table (on it’s back side).  With your other hand, push gently on one end of the message window with your pointer finger and pull away with your thumb and fingers.  We find that being on one end or the other helps to pivot the cover off. This takes less force.
  • While you’re pushing on the message, reach for the edge of the cover and pull it off. When all done with a bit of practice, the cover will come right off without much binding on the device itself.

Putting the cover back on

  • To put your cover back on, line up the magnets, and gently move the cover closer to the BusyBox.  The magnets will do all of the work once you get close enough.

[PRO TIP]  The cover will bind if you don’t align things well.  The magnets are strong to hold the cover on during an accidental door slam. If you find the BusyBox and cover not aligning easily, it means the magnets are not taking hold at the same time.  Try to keep the cover parallel to the BusyBox.

BusyBox app
Scan the QR-code or press the corresponding button to install the application
How do I download the BusyBox app?
BusyBox app
Scan the QR-code or press the corresponding button to install the application
How do I charge my BusyBox?
  • Put your BusyBox on a stable surface and take the cover off.
  • Next, grab the USB-C cord that came with your BusyBox. Notice there are two different shaped endings, one is rectangular and one is an oval. Put the rectangular side into a standard USB-A charging block, making sure the USB charger is plugged into a power source.
  • Once you’re plugged into the wall, connect the oval part of the cord to the USB-C port on the side of the BusyBox. If you are looking directly at the front of the BusyBox, the charging port is located on the right side.

[PRO TIP]  To show you that your BusyBox is charging, the LED lights by the side buttons will pulse green. The side LEDs will pulse green while the BusyBox is charging, then light solid green once it has reached 100% full.

  • Put your BusyBox on a stable surface and take the cover off.
  • Next, grab the USB-C cord that came with your BusyBox. Notice there are two different shaped endings, one is rectangular and one is an oval. Put the rectangular side into a standard USB-A charging block, making sure the USB charger is plugged into a power source.
  • Once you’re plugged into the wall, connect the oval part of the cord to the USB-C port on the side of the BusyBox. If you are looking directly at the front of the BusyBox, the charging port is located on the right side.

[PRO TIP]  To show you that your BusyBox is charging, the LED lights by the side buttons will pulse green. The side LEDs will pulse green while the BusyBox is charging, then light solid green once it has reached 100% full.

BusyBox app
Scan the QR-code or press the corresponding button to install the application
How do I make groups?
  • Make sure both of your BusyBoxes are turned ON.
  • Open the BusyBox app and go to the “Devices” screen.
  • Click on the plus button in the top right corner of the app. You will see the option to ADD DEVICE, or ADD GROUP at the bottom of the screen. Click ADD GROUP.
  • Now you have the option to select which BusyBoxes you want to add.

    [PRO TIP]  If you want to group all of the listed BusyBoxes select “SELECT ALL”
  • After you have your BusyBoxes selected enter a name for the group.
  • Make sure both of your BusyBoxes are turned ON.
  • Open the BusyBox app and go to the “Devices” screen.
  • Click on the plus button in the top right corner of the app. You will see the option to ADD DEVICE, or ADD GROUP at the bottom of the screen. Click ADD GROUP.
  • Now you have the option to select which BusyBoxes you want to add.

    [PRO TIP]  If you want to group all of the listed BusyBoxes select “SELECT ALL”
  • After you have your BusyBoxes selected enter a name for the group.
BusyBox app
Scan the QR-code or press the corresponding button to install the application
How do I pair my BusyBox to my phone?
  • First, make sure you have the app downloaded from the app store.
  • Open the app, and it will bring you to a screen that asks you to connect to a device.
  • Next, it will bring you to the pairing section. The application will say it is “scanning” for a device.
  • While on this screen, grab your BusyBox and hold down the two buttons located on the side of the BusyBox for about one second, then release. After you do that, your BusyBox will pulse blue indicating it is in Bluetooth pairing mode.

    [PRO TIP]  Connections with Bluetooth are stronger when the phone and BusyBox are close to one another. We recommend putting the devices within 3 feet of each other.
  • Now, look at the BusyBox application, and you should see your BusyBox appear. Click on the BusyBox that shows up under the scanning screen.
  • The next screen you will see is the device name screen. Tap on the text box and enter whatever name you would like for your device. After you do that you’re successfully paired and ready to go.
  • First, make sure you have the app downloaded from the app store.
  • Open the app, and it will bring you to a screen that asks you to connect to a device.
  • Next, it will bring you to the pairing section. The application will say it is “scanning” for a device.
  • While on this screen, grab your BusyBox and hold down the two buttons located on the side of the BusyBox for about one second, then release. After you do that, your BusyBox will pulse blue indicating it is in Bluetooth pairing mode.

    [PRO TIP]  Connections with Bluetooth are stronger when the phone and BusyBox are close to one another. We recommend putting the devices within 3 feet of each other.
  • Now, look at the BusyBox application, and you should see your BusyBox appear. Click on the BusyBox that shows up under the scanning screen.
  • The next screen you will see is the device name screen. Tap on the text box and enter whatever name you would like for your device. After you do that you’re successfully paired and ready to go.
BusyBox app
Scan the QR-code or press the corresponding button to install the application
How do I mount my BusyBox?
  • There are two parts you need for the mounting process. The mounting plate, and the genuine 3M Command strips. (Please use the materials provided to safely mount your BusyBox smart sign, we do not recommend other adhesives, tape or glue as they may damage your walls/doors/paint).
  • Remove the mount from the back of the BusyBox.  Now, grab your Command Strips and place them on the back of the mounting plate.  We recommend having all 4 pieces together, and placing them on the back rectangles of the mount.
  • Now that the Command Strips are on the mount, remove the paper backing on the Command Strips and, with the arrow side facing you, and with the arrow pointing up, place the mount on the preferred position on your door or wall.
  • Once the mounting plate is on the door, grab your BusyBox and line up the notches with the hooks on the mounting plate.
  • There are two parts you need for the mounting process. The mounting plate, and the genuine 3M Command strips. (Please use the materials provided to safely mount your BusyBox smart sign, we do not recommend other adhesives, tape or glue as they may damage your walls/doors/paint).
  • Remove the mount from the back of the BusyBox.  Now, grab your Command Strips and place them on the back of the mounting plate.  We recommend having all 4 pieces together, and placing them on the back rectangles of the mount.
  • Now that the Command Strips are on the mount, remove the paper backing on the Command Strips and, with the arrow side facing you, and with the arrow pointing up, place the mount on the preferred position on your door or wall.
  • Once the mounting plate is on the door, grab your BusyBox and line up the notches with the hooks on the mounting plate.
BusyBox app
Scan the QR-code or press the corresponding button to install the application
How do I remove the plastic film on my BusyBox S messages?

  • Grab one of your messages, feel around the edge, and look for a small section where the film is coming off the message.
  • Once you find a section, gently start pulling, it might be a little difficult, but stabilize the message to ensure that it does not bend too much when you are pulling. After you get it off, if you want, flip the message over and do it again.

  • Grab one of your messages, feel around the edge, and look for a small section where the film is coming off the message.
  • Once you find a section, gently start pulling, it might be a little difficult, but stabilize the message to ensure that it does not bend too much when you are pulling. After you get it off, if you want, flip the message over and do it again.
BusyBox app
Scan the QR-code or press the corresponding button to install the application
How do I turn off my BusyBox?
  • Locate one of the buttons that you used to turn the BusyBox ON. Hold down the button until the battery status LED turns off. Once that light turns off, your BusyBox is completely OFF. You can confirm that the unit is OFF with the app.  The app will not be able to control the device when it is OFF.
  • Locate one of the buttons that you used to turn the BusyBox ON. Hold down the button until the battery status LED turns off. Once that light turns off, your BusyBox is completely OFF. You can confirm that the unit is OFF with the app.  The app will not be able to control the device when it is OFF.
BusyBox app
Scan the QR-code or press the corresponding button to install the application
My unit won’t charge. What do I do now?
  • A simple computer reset will almost always fix this.
  • This is often caused by the battery safety system kicking in and you simply need to hit “reset” to let the device know that it’s safe to charge by using the reset button.
  • A simple computer reset will almost always fix this.
  • This is often caused by the battery safety system kicking in and you simply need to hit “reset” to let the device know that it’s safe to charge by using the reset button.
BusyBox app
Scan the QR-code or press the corresponding button to install the application
My BusyBox D’s screen is showing some strange lines, is it broken?
  • Usually this is due to a “brown out” of power and is fixed with a simple computer reset.
  • Usually this is due to a “brown out” of power and is fixed with a simple computer reset.
BusyBox app
Scan the QR-code or press the corresponding button to install the application
My BusyBox D won’t fully charge when plugged in and turned on. What can I do?

This often means the charger you’re using can not supply enough power to the BusyBox to charge with the screen on.  Your options are to a) charge the device with the screen off or b) get a more powerful charger.  We recommend a 10W or greater charger with “Power Delivery” technology, for the fastest, safest charging.  You can find these PD or "Power Delivery" chargers on many websites like Amazon and more, and usually you can get a 3 pack for $15 or less.

This often means the charger you’re using can not supply enough power to the BusyBox to charge with the screen on.  Your options are to a) charge the device with the screen off or b) get a more powerful charger.  We recommend a 10W or greater charger with “Power Delivery” technology, for the fastest, safest charging.  You can find these PD or "Power Delivery" chargers on many websites like Amazon and more, and usually you can get a 3 pack for $15 or less.

BusyBox app
Scan the QR-code or press the corresponding button to install the application
My BusyBox Button doesn’t work well when I put the BusyBox on my door. Can I improve its performance somehow?

Bluetooth has a lot of advantages, and a few disadvantages.  One of the disadvantages is that it’s a “low power” device (which helps with battery life).  We’ve found that moving the button a few inches around our desktop can make a huge difference.  Ideally, you want to make sure nothing is between your Button and BusyBox … except the door of course. 😁  Your body will absorb a lot of Bluetooth waves, so try to put the Button in a place where your body, your chair, your cabinets, and computer, are not blocking the Bluetooth signal at all. 

Bluetooth has a lot of advantages, and a few disadvantages.  One of the disadvantages is that it’s a “low power” device (which helps with battery life).  We’ve found that moving the button a few inches around our desktop can make a huge difference.  Ideally, you want to make sure nothing is between your Button and BusyBox … except the door of course. 😁  Your body will absorb a lot of Bluetooth waves, so try to put the Button in a place where your body, your chair, your cabinets, and computer, are not blocking the Bluetooth signal at all. 

BusyBox app
Scan the QR-code or press the corresponding button to install the application
I want to mount the BusyBox vertically (portrait), not horizontally (landscape). Is that okay?

Yes!  No problem.  We recommend that you attach the mounting plate with the arrow pointing toward the hinge.  This maximizes the safety during a wind-induced door slam.

Yes!  No problem.  We recommend that you attach the mounting plate with the arrow pointing toward the hinge.  This maximizes the safety during a wind-induced door slam.

BusyBox app
Scan the QR-code or press the corresponding button to install the application
I’m recharging a lot, but I see others are getting really long battery life, what can I do to charge less? 

The most power hungry part of the BusyBox is the lights for the S and the display for the D.  If you run full brightness, you will use the most power.  To maximize runtime, use the lowest possible brightness while still making sure that the message can be seen.  It’s pretty easy to get 10 eight-hour-days with the BusyBox S with a good "indoor" brightness. Most of our team gets two weeks between charges with the S.  The D will make it two 8-hour days, but the screen is a big power hog (like your phone and tablet) so charging everynight is a good habit to get into.

If you want to leave the unit plugged in all the time, check out the Modern Cover. It has access doors for the USB-C charge port that allow you to leave the cover on completely and leave the unit plugged in.

The most power hungry part of the BusyBox is the lights for the S and the display for the D.  If you run full brightness, you will use the most power.  To maximize runtime, use the lowest possible brightness while still making sure that the message can be seen.  It’s pretty easy to get 10 eight-hour-days with the BusyBox S with a good "indoor" brightness. Most of our team gets two weeks between charges with the S.  The D will make it two 8-hour days, but the screen is a big power hog (like your phone and tablet) so charging everynight is a good habit to get into.

If you want to leave the unit plugged in all the time, check out the Modern Cover. It has access doors for the USB-C charge port that allow you to leave the cover on completely and leave the unit plugged in.

BusyBox app
Scan the QR-code or press the corresponding button to install the application
I want to leave the BusyBox plugged in all the time. Is that okay?

Leaving the unit plugged in all the time is not a problem at all.  It is designed to run in both battery and fully plugged in mode. In fact, we made the Modern cover with you in mind.  It has 3 different side doors, two of which are made for “always plugged in” applications like yours; one door is for the BusyBox S, the other is for the BusyBox D. The third access door is solid so it hides the USB-C charging port for when you don’t want to be plugged in, and don’t want to see the opening. You can see the Modern Cover here.

Leaving the unit plugged in all the time is not a problem at all.  It is designed to run in both battery and fully plugged in mode. In fact, we made the Modern cover with you in mind.  It has 3 different side doors, two of which are made for “always plugged in” applications like yours; one door is for the BusyBox S, the other is for the BusyBox D. The third access door is solid so it hides the USB-C charging port for when you don’t want to be plugged in, and don’t want to see the opening. You can see the Modern Cover here.

BusyBox app
Scan the QR-code or press the corresponding button to install the application
I dropped my BusyBox smart sign and it’s damaged. How do I fix it?

While BusyBoxes are made to withstand multiple falls, sometimes things just happen and the BusyBox is damaged.  Contact us for a wide array of options, from replacement parts, to repairs, to swapping out a unit.  We are eager to help! Support@BusyBoxSign.com

While BusyBoxes are made to withstand multiple falls, sometimes things just happen and the BusyBox is damaged.  Contact us for a wide array of options, from replacement parts, to repairs, to swapping out a unit.  We are eager to help! Support@BusyBoxSign.com

BusyBox app
Scan the QR-code or press the corresponding button to install the application
My BusyBox seems to have stopped working altogether? Now what do I do? 

That’s easy, contact us!  We love helping customers.   While our goal is to build a 100% perfect product, sometimes things happen and the product stops working.  But we want to help so give us a try … you might find that we can be VERY accommodating. We get it. Shtuff happens. We are eager to help! Support@BusyBoxSign.com is the best way to reach us.

That’s easy, contact us!  We love helping customers.   While our goal is to build a 100% perfect product, sometimes things happen and the product stops working.  But we want to help so give us a try … you might find that we can be VERY accommodating. We get it. Shtuff happens. We are eager to help! Support@BusyBoxSign.com is the best way to reach us.

BusyBox app
Scan the QR-code or press the corresponding button to install the application
Check out our YouTube
channel for in-depth videos
How to troubleshoot problems, features + pro tips!
Go to channel
If you are interested in learning more about the app
watch our "in-depth" app video.
Watch videos